Your item is manufactured to order, we aim to have your item made within 3 working days payment. Your item may take longer between Halloween and Christmas. The month leading up to Mother’s Day and Father’s Day can also be very busy. Please contact us should you have any questions.
If your item is required urgently or you have a delivery deadline, please let us know before purchase and will try our best to meet your requirements. We cannot offer refunds for missed deadlines. UK orders are covered by the UK Consumer Contracts Regulations 2013.
All items are posted via Royal Mail. The delivery times quoted at checkout are estimates based on times provided by Royal Mail. First class orders normally arrive in 1-2 working days and second class parcels typically arrive 2-3 working days after despatch. Working days do not include weekends, bank and public holidays. Royal Mail ask customers to wait 10 working days before they consider an item to be late or lost.
Please allow Royal Mail additional time to deliver your item during adverse weather conditions and holiday periods.
All items are posted via Royal Mail and delivered by a delivery company in your relevant country, usually your national postal system. Items to the USA usually arrive 5-7 working days after despatch, but please allow up to two weeks. We cannot provide guaranteed delivery dates for international orders.
CUSTOMS CHARGES for Non European Union Orders.
Please note that your country may apply a customs charge or additional taxes for imported goods. By law, these charges are your responsibility. Your goods may be delayed until any charges are paid.